What’s New?
💰 Jeeves Cash (Multi-Currency Accounts)
Your new Jeeves Cash account will power the prepaid Jeeves Card and Jeeves Pay products. You will be able to create Jeeves Cash accounts in up to 4* global currencies - all from your dashboard. Receive a $50 credit to your Jeeves Cash account after you make your first transfer and fund your Jeeves Cash account with $1,000 by August 31st to receive a $100 sign-up bonus**.
More details below.
*Customers must successfully complete the KYC process to be eligible for opening accounts in these currencies. Cash accounts are available in CAD, EUR, GBP, & USD. BRL, COP, and MXN are coming soon.
**Credit amounts will be paid out in local currencies. UK based companies must fund their accounts with GBP 1,000 and will receive a GBP 100 bonus. EU based companies must fund with EUR 1,000 and will receive EUR 100. US based companies must fund with USD 1,000 and will receive a 100 USD bonus. Canadian based companies must fund with CAD 1,000 and will receive a 100 CAD bonus.
💸 Prepaid Jeeves Pay (Accounts Payable)
Now powered by Jeeves Cash.
Send business-to-business payments to over 150 countries at competitive market rates. Your accounts payable is now faster than ever with same-day payments and scheduled delivery. Jeeves clients pay zero service fees through September 30, 2023.
Coming Soon: Jeeves Pay features including recurring bill pay and bulk payment upload are estimated to be available to Jeeves customers in the US, Canada, UK, and Europe later this year.
💳 Prepaid Jeeves Card (Corporate Cards)
Now powered by Jeeves Cash.
Enjoy the freedom to spend your money globally without limits. During our initial promotional period, earn 1% uncapped cashback on all Prepaid Jeeves Card spend. Cashback terms may change after the promotional period*.
*Promotion lasts until September 30, 2023.
👥 Jeeves Teams (Expense Management)
Empower your team and transform your expense management with the introduction of departments, locations, new roles, and a redesigned team onboarding flow.
Coming Soon: Enforced spend policies and approval flows will be coming later this year.
📱Jeeves Mobile (Mobile App)
A completely redesigned mobile app built to be your team’s ideal on-the-go expense solution. This new version of the mobile app will be available to download soon.
🔐 Single Sign-On (Multi-Entity Management)
Protect your business and employees with Single Sign-On (SSO). Securely onboard, manage, and offboard your team without compromising your security standards.
Available with Google and Okta.
Getting Started with Jeeves 2.0
How do I access the new products and features?
Starting today, you’ll be greeted by the new interface and some new features in your existing dashboard.
You will automatically have access to the following new features:
- Single Sign On
- Teams
You will need to apply for Jeeves Cash to enable the following new products:
- Jeeves Card (Prepaid)
- Jeeves Pay (Prepaid)
You can follow the instructions below to apply for a Jeeves Cash account.
Check out the step-by-step onboarding guide for Jeeves Cash here.
How do I open a Jeeves Cash account?
You can open your Jeeves Cash account directly within the Jeeves platform.
What documents are required for the KYC/B check?
You can find a list of required documents by country here.
Please note our team may ask for additional information in order to complete the KYC/B check.*
*Companies located in the UK and EU should be prepared to provide information on all beneficial owners and directors if this information is not publicly available.
How long will it take for my application to be approved?
From start to finish, the application should take no longer than 10 minutes. Once submitted, the review process will depend on the location of your business:
- USA & Canada: Up to 3 business days
- UK & Europe: Up to 5 business days
If more information is requested by our team to complete the KYC/B check, this process may take longer. Once your application is approved, you will receive an email notification with the updated status.
Signup Bonus
If you fund your Jeeves Cash account with $1,000* before the end of day on August 31st, you will receive a $100* bonus which will be deposited into your Jeeves Cash account by September 15th.
*Amounts will be paid out in local currencies. UK based companies must fund their accounts with GBP 1,000 and will receive a GBP 100 bonus. EU based companies must fund with EUR 1,000 and will receive EUR 100. US based companies must fund with USD 1,000 and will receive a 100 USD bonus. Canadian based companies must fund with CAD 1,000 and will receive a 100 CAD bonus.
Account Funding Credit
Once you make your first transfer into your Jeeves Cash account, you will receive a $50* credit to offset your initial account funding fees. This credit will be deposited into your Jeeves Cash account by September 15th.
*Amounts will be paid out in local currencies. CAD 50 for Canadian based companies. EUR 50 for EU based companies. GBP 50 for UK based companies. USD 50 for US based companies.
Setting Up Your Jeeves Cash, Card, and Pay Accounts
What do I do once my Jeeves Cash account is approved?
Once your application is approved, you can add funds to your Jeeves Cash account by clicking into your Jeeves Cash account and selecting “Add Funds.” You will also find account details here.
You will also be able to open Jeeves Cash accounts in other currencies by clicking “Open Now” next to your currency of choice.
How do I create a prepaid Jeeves Card?
Navigate to the Teams screen and select “Create Card'' within the “My Cards” section on the right hand side. As you add in details, you can select your Jeeves Cash account as the funding source.
Once your new card has been created, you will be redirected to the main Jeeves Dashboard where you can find and manage your new cards.
How do I send a prepaid Jeeves Pay payment?
Navigate to the Jeeves Pay tab and select the “Send Money” action on the right hand side. Add in your vendor then select your Jeeves Cash account when prompted for your “Payment Source.”
Preparing for the Transition Away from Credit (Canada, EU, UK, & US only)
When will my credit limit be reduced to $0?
Jeeves will automatically reduce your company’s credit limit to zero on August 31st. At that point, your credit cards will no longer work.
Your prepaid cards, however, will continue to work as long as you have funds in your Jeeves Cash account. We recommend creating your prepaid cards in advance and updating your card information with your vendors in advance of this date.
Will I still be able to access my credit while I transition to prepaid?
Yes - you can continue to use Jeeves Credit through August 31st while you transition over to prepaid products.
How do I pay off my last statement?
Statements will be available to review and pay within the Jeeves Credit portal even after your credit limit is reduced.
There will be no changes to due dates or the payment process. Payments will still be due on the third of the month with the last payment due on September 3rd. Payments can still be made through the existing process in your region.
How long can I access my statements?
If you’re staying with Jeeves, you can continue to access your statements through the platform.
If you are moving away from Jeeves, you will be able to log into your dashboard until December 31, 2023 to download any statements or transaction data. If you’d like to request past statements or transaction data after this date, you can reach out to our support team.
If you’d like to request past statements or transaction data after this date, you can reach out to our support team.
How will my cashback be paid out?
- If you enable Jeeves Cash before August 31st: Customers that enable Jeeves Cash by August 31st will have all monthly cashback accrued deposited into their Jeeves Cash accounts. This cashback will be deposited by the 15th of each month.
- If you choose not to enable Jeeves Cash by August 31st: Customers that don’t enable Jeeves Cash by August 31st will receive their last cashback payout in their preferred, external bank account. Cashback will be transferred in September after the last credit statement is paid.
Additional Information
Jeeves Cash
Am I able to open Jeeves Cash accounts in other currencies even though I don’t have legal entities there?
Yes! One of the unique features about Jeeves Cash is the ability to hold funds in multiple currencies without needing to have an entity for that country/currency. For example, a Canadian business with a Canadian entity can open a Jeeves Cash account to hold, transfer, and pay in British pound (GBP).
To enable additional currency accounts, please first apply for your primary currency account. Once approved, you can add CAD, EUR, GBP, and/or USD accounts without any additional screenings.
How long does it take between when I send funds to my Jeeves Cash account to when it arrives?
You can send in payments manually through your bank via local rails. SWIFT is also supported for USD accounts.
Transfer times will depend on your payment type and country, but typically arrive the same or next day. The maximum transfer times should be 2 business days.
Prepaid Jeeves Cards
Do I have to create new physical & virtual cards?
Yes - in order to use prepaid Jeeves Cards, you will need to create new cards.
Navigate to the Teams screen and select “Create Card'' within the “My Cards” section on the right hand side. As you add in details, you can select your Jeeves Cash account as the funding source.
Once your new card has been created, you will be redirected to the main Jeeves Dashboard where you can find and manage your new cards.
How long will it take for my new physical cards to arrive?
Local card delivery typically takes between 2-4 business days. International delivery may take between 2-3 weeks.
How can I tell the difference between my prepaid and credit cards?
When you click on a card within the platform, you will be able to view its Funding Source, which will either be “Credit” or the name of your Jeeves Cash account.
What happens to my old credit cards on August 31st?
Your credit-backed physical and virtual cards will automatically be set to inactive on August 31st, so no action is required on your end. You can spend on both your prepaid and credit cards until that date. After August 31st, only your prepaid cards powered through your Jeeves Cash accounts will remain active.
Prepaid Jeeves Pay
What are the expected payment settlement times?
Settlement times can change depending on the recipient bank, country, and other factors. In general, you can expect to see funds settle within the following times:
- Payments to Canada, the US, and Mexico: 1-3 business days
- Payments to the UK: 1-3 business days
- Payments to other countries within the European Union: 1-3 business dayas
- Payments to all other countries: 3-5 business days
Single Sign-On
How do I set up single sign-on?
You can find instructions on how to set up Okta SSO here.
Teams
Will my employees still be able to create their own cards?
By default, employees will no longer have card creation permissions.
Are there still user limits?
User limits will not be applied to prepaid Jeeves Cards. However, they will remain in place for all existing credit-backed cards.
What are the new user access roles?
Admins: This role has full access to all products, team management, integrations, and security settings. Access to all products include Jeeves Cash, Jeeves Pay, and Teams.
Expense Manager: This role can invite users, create cards, and be set as an approver to view and approve expenses of other users.
Employee: This role has limited access to their cards and spending activity.
Bookkeeper: This role has access to integrations and activity, but does not have access to a card or the ability to spend.
In addition to user roles, we are also introducing the following:
Head of Department: The Head of Department will be able to view and approve expenses for all members of the department. Only Admins and Expense Managers can be selected.
Approver: When inviting new users, admins will be required to set an Approver. Approvers will be able to view and approve the expenses of that user.
If you’d like to request past statements or transaction data after this date, you can reach out to our support team.