Legal Notices

Jeeves Legal Notices: Executive Summary

Jeeves Global Operations: Jeeves is a financial technology platform offering flexible payment and expense management solutions. We are not a bank or a money services business in any region. As a technology services provider and administrator, Jeeves partners with multiple third-party service providers, including licensed banks and regulated payment institutions, to enable our services for you.

Payment Services: The Jeeves platform facilitates your use of various Payment Services (as defined herein) through Jeeves Platform and provided by various of Jeeves’ Third-Party Service Providers. You understand that Jeeves is a technology services provider that facilitates your use of various Third-Party Service Providers, which enable us to utilize the Services of licensed banks and payment institutions. For foreign remittances and cross-border payments, including those made through the Stable Coin Corridors, Jeeves acts solely as an intermediary to relay your payment instructions to a regulated third-party entity. As such, Jeeves does not at any time receive, hold, or transmit funds or coins on your behalf, and all money and coin movements are handled by licensed Third-Party Service Providers.

Disclaimer: All Third-Party Services, including payment processors and other providers, are supplied and managed by their respective owners. Jeeves is not a provider of these services and, as such, we are not responsible for any errors, interruptions, or losses caused by them. We disclaim all liability related to the use of these Third-Party Services.

No Deposit or Money Transmission Services You explicitly acknowledge and agree that under the laws of both the United States and Mexico, Jeeves is not engaged in the business of deposit taking or money transmission. Jeeves does not receive, hold, or transmit funds on your behalf. All money and coin movements, including those for foreign exchange and cross-border payments, are conducted exclusively by our licensed Third-Party Service Providers, which are authorized to perform such regulated activities. Jeeves’s role is strictly limited to administering a technology platform that facilitates your access to these Third-Party Services.

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Jeeves Business

Jeeves accelerates growth for various types of businesses. Jeeves’ proprietary local payments network offers its customers a faster, more cost-effective, and transparent alternative to legacy banking. Customers can (i) operate like a local business, no matter where they are physically located, including by converting currencies at interbank rates and accepting local currency payments by quickly opening local bank accounts and holding funds in multi-currency wallets. Our team is passionate about helping people and businesses send money securely around the world. We process millions of dollars each year for businesses of every size — from startup to Fortune 500. Our payments products are simple to use, easy to integrate with, and we help our customers achieve measurable results.
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Jeeves is a financial technology platform providing flexible payment and expense management services and technology solutions. Jeeves is not a bank in any region. Jeeves Inc. is a technology services provider and administrator of the Jeeves Card Program, Jeeves Pay and Jeeves Cash, among other programs and services. Jeeves partners with multiple third-parties service providers that enable us (i) to utilize the services of licensed banks and payment institutions and other regulated services, and (ii) to pass these services through to Jeeves’ customers. In light of the differences in the regulation of financial services in the regions where Jeeves has offices, there are differences in the way Jeeves operates and is structured in each country.

Jeeves Global Summary

Because financial regulations vary by country, our operations and legal structure differ in each region. Please see below for details on Jeeves’ geographical operations.

USA & Canada: Jeeves USA operates through Jeeves Inc. (Delaware Registration: 7297787) and Jeeves Intermediate Holdco, LLC (Delaware Registration: 6248040), with a registered address at: Corporation Service Company, 251 Little Falls Drive, Wilmington, DE 19809.

Jeeves Canada operates through Jeeves Technologies (Canada) Inc. (Company Number: BC1266551), with a registered address at SUITE 1600, Cathedral Place 925 West Georgia Street Vancouver, BC V6C 3L2 Canada.

In the US and Canada, Jeeves and its partners only work with regulated Tier 1 banks (like JP Morgan); card providers (Visa and Mastercard); and payment and card service providers, such as Stripe, Routefusion, and Marqeta to provide financial services to its clients.

Card Services: In the USA, the Jeeves Visa® Prepaid Card is issued by Pathward, N.A. In Canada, the Jeeves Mastercard® is issued by Peoples Trust Company.
Payment Services: In the USA, Payment Services are provided through Airwallex US, LLC (NMLS #1928093) or, for some customers, through Evolve Bank & Trust (Member FDIC). In Canada, Airwallex is a registered Money Services Business. Additional Payment Services are provided by Stripe, Inc. and Routefusion, Inc.
Tokenization: We offer GooglePay and ApplePay services through contractual relationships with Google and Apple.
Stable Coin Corridor Services: For certain cross-border transactions from LATAM to USD, Jeeves may utilize the Stable Coin Corridors provided by Bridge and its Third-Party Service Providers.

European Union: Jeeves Europe operates through JVS Technologies Europe Limited (Company Number: 687031), with a registered address at Inniscarra, Main Street Rathcoole, Co. Dublin, Dublin Ireland. In the EU, our partners include regulated banks (like Barclays Bank), card providers (Visa and Mastercard), and payment and card service providers (like Routefusion and Stripe). Jeeves Visa® Commercial Credit cards are powered by Stripe and issued by Celtic Bank. Payment services are provided through Airwallex, an Electronic Money Institution (EMI) license holder. Additional Payment Services are provided by Stripe, Inc. and Routefusion, Inc.

United Kingdom: Jeeves UK operates through Jeeves Technologies UK Ltd (Company Number: 13059731), with a registered address at 49 Greek Street, London, United Kingdom, W1D 4EG. In the UK, our partners include regulated banks (like Barclays Bank), card providers (Visa and Mastercard), and payment and card service providers (like Routefusion and Stripe). Jeeves Visa® Commercial Credit cards are powered by Stripe and issued by Celtic Bank. Payment services are provided through Airwallex, an Electronic Money Institution (EMI) license holder. Additional Payment Services are provided by Stripe, Inc. and Routefusion, Inc.

Latin America: In Latin America, Jeeves provides access to payment, transfer, wallet, and cross-border services through direct contractual relationships with our licensed and/or regulated product partners. We don't provide these services ourselves. Our partners include regulated Tier 1 banks (like Coopcentral and JP Morgan), card providers (Mastercard and Visa), and payment Services and transaction providers (like dLocal, Routefusion, Swap, Bexs, QiTech, and STP).Additional Payment Services are provided by Stripe, Inc. and Routefusion, Inc. For certain cross-border transactions from LATAM to USD, Jeeves may utilize the Stable Coin Corridors provided by Bridge and its Third-Party Service Providers.

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Jeeves Third-Party Partner & Payment Disclaimer

For the purposes of this Disclaimer, "Jeeves" or "Our" refers to Jeeves Inc. "You" or "Your" refers to the individual, company, or other legal entity using our Services. Our Terms of Service, Privacy Policy, and other applicable terms form a legal agreement between us.

As a user of our services, you must provide accurate and complete information regarding your bank or card accounts ("Designated Account"). You authorize us to access your Designated Account and any "Wallets" you hold with Jeeves to process payments according to your instructions. Jeeves is not liable for payment failures due to insufficient funds, legal orders, closed accounts, incorrect instructions, or circumstances beyond our control.

We maintain business and vendor relationships with third parties who support our services. These partners are indirectly compensated for their services.

Stable Coin Corridor Services : You acknowledge and agree that Jeeves is not the provider of these money and coin movement services. Rather, Jeeves relies entirely on Bridge and its Third-Party Service Providers for the execution of these transactions, including the transmission, reception, and holding of all funds and coins. Jeeves' role is limited to administering your payment instructions and relaying them to the appropriate Third-Party Service Providers. THIRD-PARTY SERVICES ARE NOT PROVIDED OR CONTROLLED BY JEEVES. JEEVES DOES NOT PROVIDE SUPPORT FOR AND DISCLAIMS ALL LIABILITY ARISING FROM FAILURES OR LOSSES CAUSED BY THIRD-PARTY SERVICES.

No Deposit Taking or Money Transmission Services You explicitly acknowledge and agree that under the laws of both the United States and Mexico, Jeeves is not engaged in the business of deposit taking or money transmission. We do not receive, hold, or transmit funds or digital assets on your behalf. All money and coin movements, including those for foreign exchange and cross-border payments, are conducted exclusively by our licensed third-party service providers, which are authorized to perform such regulated activities. Our role is strictly limited to administering a technology platform that facilitates your access to these third-party services.

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Financial Disclaimer

This website's material contains general information about financial products and services. This information does not constitute a legally binding offer, legal advice, or form part of the terms and conditions for our products and services.

This information does not account for your specific objectives, financial situation, or needs. Jeeves does not provide financial, tax, or investment advice. You should consult a qualified professional before making any financial decisions or purchasing financial products or services.

All information on the Jeeves website is provided "AS IS" without any warranty. Jeeves makes no representations as to the accuracy or completeness of any information and is not liable for any errors or omissions, or for any damages arising from information you provide. Jeeves reserves the right to omit, suspend, or edit any information on this website without prior notice. You are responsible for independently assessing and verifying all information by seeking professional advice.

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Jeeves Legal Notices:

USA & Canada:

Jeeves USA operates through Jeeves Inc. (Delaware Registration: 7297787) and Jeeves Intermediate Holdco, LLC (Delaware Registration: 6248040) each of which has a registered address at: Corporation Service Company, 251 Little Falls Drive, Wilmington, DE 19809.

Jeeves Canada operates through Jeeves Technologies (Canada) Inc. (Company Number: BC1266551), which has a registered address at SUITE 1600, Cathedral Place 925 West Georgia Street Vancouver, BC V6C 3L2 Canada.

In the US and Canada, Jeeves and its partners only work with regulated Tier 1 banks, such as JP Morgan; card providers, Visa and Mastercard; and payment and card service providers, such as Routefusion, Stripe and Marqeta, to provide financial services to its clients.

Card Services: USA: The Jeeves Visa Prepaid Card is issued by Pathward, N.A., pursuant to a license from Visa U.S.A. Inc. Canada: The Jeeves Mastercard® is issued by Peoples Trust Company pursuant to license by Mastercard Incorporated.

Payment Services: USA: United States Payment Services are provided through Airwallex US, LLC (NMLS #1928093). Airwallex is licensed or authorized to do business as a money transmitter in most states. For some U.S. customers, Airwallex partners with Evolve Bank & Trust (member FDIC) to provide Payment Services. Customers in each respective state can click here for information about filing complaints about Airwallex’s money transmission or currency exchange products and services and here for customer support.‍ Canada: In Canada, Airwallex is licensed or authorized to do business as a registered Money Services Business

Tokenization: Anywhere GooglePay and ApplePay are utilized and accepted, Jeeves offers such services through contractual relationships with Google and Apple.

Stable Coin Corridor Services: For certain cross-border transactions from LATAM to USD, Jeeves may utilize the Stable Coin Corridors provided by Bridge and its Third-Party Service Providers.

European Union:

Jeeves Europe operates through JVS Technologies Europe Limited (Company Number: 687031), which has a registered address at Inniscarra, Main Street Rathcoole, Co. Dublin, Dublin Ireland.

‍In the EU, Jeeves and its partners only work with regulated Tier 1 banks, such as Barclays Bank; card providers, Visa and/or Mastercard; and payment and card service providers, such as Routefusion and Stripe, to provide financial services to its clients. Jeeves Visa® Commercial Credit cards are powered by Stripe and issued by Celtic Bank.

Payment Services: Payment services are provided through Airwallex. Airwallex is licensed or authorized to do business as an Electronic Money Institution (EMI) license holder in the EU.

United Kingdom:

Jeeves UK operates through Jeeves Technologies UK Ltd (Company Number: 13059731), which has a registered address at 49 Greek Street London United Kingdom, W1D 4EG.

In the UK, Jeeves and its partners only work with regulated Tier 1 banks, such as Barclays Bank; card providers, Visa and/or Mastercard; and payment and card service providers, such as Routefusion and Stripe, to provide financial services to its clients. Jeeves Visa® Commercial Credit cards are powered by Stripe and issued by Celtic Bank.

‍Payment Services: Payment services are provided through Airwallex. Airwallex is licensed or authorized to do business as an Electronic Money Institution (EMI) license holder in the UK.‍
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Latin America:

Jeeves Mexico operates through JVS Inc. México S.A. de C.V. (Commercial Folio Number: N-2020049489); JVS México Soluciones, S.A. de C.V., SOFOM, E.N.R. (Commercial Folio Number: N-2025027514) and Operadora Jeevma S.A.P.I de C.V. (Commercial Folio Number: N-2021041478), which each have a registered office at: Plaza Villa de Madrid 1, Piso 10 Col. Roma Norte, Alcaldía Cuauhtémoc, C.P. 06700, Ciudad de México.

Jeeves Colombia operates through Jeeves Technologies Colombia SAS (Company Number: 901474752 - 2), which has a registered office at Cr 5 No. 72 A 76 Ap 902, Bogotá D.C.

Jeeves Brazil operates through Jeeves Financial Brazil Ltda. (Company Number: 44.302.146/0001-67), which has a registered address at: Alameda Santos, No. 74, 7th floor, suite 72, room 77, Cerqueira Cesar, ZIP Code 01418-000, São Paulo, SP, Brazil.

In the Latin America region, Jeeves provides access to payment, transfer, wallet, cross-border and other transactions services via direct contractual relationships with our licensed and/or regulated product partners, rather than offering such services itself. Jeeves operates throughout Latin American with (i) regulated Tier 1 banks, such as Coopcentral and JP Morgan; (ii) card providers, Mastercard and/or Visa, via Paymentology, (ii) payment, wallet and transaction service providers, such as dLocal and Routefusion, to provide financial services to its clients, and (iii) Stable Coin service providers such as Stripe/Bridge. In Colombia, Jeeves operates through Cobre (Local Transfers) and Coopcentral (Wallet / Card). In Brazil, Jeeves operates through Swap (Card), Bexs (Cross-Border/FX), and QiTech (Wallet / Financing). In Mexico, Jeeves operates through STP (Wallet/Payment). ‍Stable Coin Corridor Services: For certain cross-border transactions from LATAM to USD, Jeeves may utilize the Stable Coin Corridors provided by Bridge and its Third-Party Service Providers.

Partner/Payment Disclaimer: For the purposes of this Disclaimer, Company (referred to as either “Jeeves”, or “Our” in this Disclaimer) refers to Jeeves Inc.; and “You” or “Your” means the individual accessing the Service, or company, or account holder, or other legal entity on behalf of which such individual is accessing or using Jeeves’ Services or Products, as applicable.

Jeeves Terms of Service, Privacy Policy, Fees page, and any other terms and conditions that apply to our services, form a legal agreement (the agreement) between you and Jeeves. You can ask for a copy of these terms and conditions through the Jeeves app or website at any time. To use all the functions of the tryjeeves.com or app platforms that are available to you, you must be connected to the internet.

‍Payment Services: The Jeeves platform facilitates your use of various payments services of Third-Party Service Providers. You understand that Jeeves is a technology services provider that facilitates your use of various Third-Party Service Providers, which enable us to utilize the Services of licensed banks and payment institutions. For foreign remittances and cross-border payments, including those made through the Stable Coin Corridors, Jeeves acts solely as an intermediary to relay your payment instructions to a regulated third-party entity. As such, Jeeves does not at any time receive, hold, or transmit funds or coins on your behalf, and all money and coin movements are handled by licensed Third-Party Service Providers.

No Deposit or Money Transmission Services: You explicitly acknowledge and agree that under the laws of both the United States and Mexico, Jeeves is not engaged in the business of deposit taking or money transmission. Jeeves does not receive, hold, or transmit funds on your behalf. All money and coin movements, including those for foreign exchange and cross-border payments, are conducted exclusively by our licensed Third-Party Service Providers, which are authorized to perform such regulated activities. Jeeves’s role is strictly limited to administering a technology platform that facilitates your access to these Third-Party Services.

Representations and Acknowledgements: As the user of Jeeves Services, including Jeeves Pay and Jeeves Cash, Jeeves InstantPay, Jeeves Beta Services and any other services provided by Jeeves from time to time (the “Payment Services”), You must provide information regarding Your bank account, credit card or debit card (“Designated Account”). Each time You use the Payment Services to pay Your account with Jeeves or utilize Jeeves payment Services, including Jeeves Pay and Jeeves Cash, You will be authorizing Jeeves to access Your Designated Account and any “Wallets” held with Jeeves, in each case, in accordance with Your instructions. You agree that You will not share Your Payment Services or other Jeeves passwords with anyone. You represent and warrant that any information You provide to Jeeves is accurate and complete, and You are legally authorized to make payments to Jeeves using Your Designated Account. You acknowledge and agree that Your Designated Account may be charged a fee by Your financial institution for each transaction successfully completed. When You use the Payment Services to send Jeeves a payment instruction, You authorize Jeeves to initiate a message to Your financial institution to charge Your Designated Account and to send those funds to Jeeves or to any other recipients on your behalf. If payment is received by Jeeves after the due date, regardless of any cause except for Jeeves's failure to use reasonable commercial efforts to process Your explicit payment instructions actually received by Jeeves, then You remain responsible for failure to pay Your account by the due date. Jeeves is not liable and You are responsible if the Payment Services are unable to complete any of Your payments because (i) the Designated Account has insufficient funds to complete the payment (ii) a legal order directs Jeeves or Your financial institution to prohibit withdrawals from the Designated Account (iii) the Designated Account is closed, frozen or otherwise unavailable (iv) You have submitted to Jeeves any incorrect or incomplete instructions or information in connection with the Payment Services or (v) circumstances beyond Jeeves's control (such as, but unlimited to, fire, flood, unavailability of the Internet, or interference from an outside force) prevent or delay the proper execution of the payment. If the Payment Services cause an incorrect amount of funds to be charged to Your Designated Account due to the fault of Jeeves, Jeeves shall return the improperly charged funds to You if You notify Jeeves in writing within one hundred and twenty (120) days of the issuance date of Your financial institution statement that shows the incorrect amount (subject to set-off by Jeeves of any amounts then due by You to Jeeves). Jeeves shall not be liable to You for any amount in excess of such amount and in any event shall not be liable for any special, indirect, incidental, punitive, exemplary, aggravated, economic or consequential damages. Jeeves shall not be required to independently verify any instructions or information received from You. Any instructions or information entered on this website using Your password shall be deemed to be instructions and information received from and authorized by You. You acknowledge and agree that entering any instructions or information with Jeeves through this website does not guarantee the execution of such instructions or information on a timely basis or otherwise. Jeeves shall not be deemed to have received any instructions or information from You until Jeeves confirms in writing receipt of such instructions or information. It is important for you to understand how your account works, so you might find it helpful to read the information available at Jeeves’ HELP CENTER.

We maintain business and vendor relationships with a variety of businesses, whom we rely on to support many of the Services we provide you. As such, they are indirectly compensated for supporting the Services we provide You. With respect to facilitating foreign remittances to Your designated recipient that originate in North America, Europe, United Kingdom or Latin America (or any other regions Jeeves provides or will provide services), Jeeves does not receive, hold, nor transmit funds on Your behalf; rather, Jeeves relays Your payment instructions to a regulated entity that partners with a licensed money transmitter or payment provider to transfer funds to Your designated recipient. Your wallet accounts are associated with a bank account held with various of our vendors. You may hold funds in different currencies at the same time. ‍

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‍Financial Disclaimer

Material on this website may contain general information about financial products and services. For further information about a particular product or service, please contact your representative at Jeeves and read the full product disclosure statement and other materials provided to you by Jeeves. Unless expressly stated otherwise, this information: (1) Does not constitute an offer or inducement to enter into a legally binding contract; and (1) Does not form part of the terms and conditions for said products and services.

‍None of the information on the website takes into account the objectives, financial situation or needs of any particular person. Before acting on any of the information you should first consider the appropriateness of the information, in the light of your own individual objectives, financial situation and needs. Jeeves does not provide financial, tax or investment advice. It is advisable to obtain relevant advice from an appropriately authorized financial, tax or investment adviser before making any financial decisions or before purchasing financial products or services.

‍Jeeves provides general information about financial products and services. All information provided at Jeeves is for informational purposes only and does not constitute professional financial advice or recommendations of particular financial products or services. Please contact an independent financial professional for advice regarding your specific situation. B2B payments can involve a certain amount of market risk. You should always conduct your own due diligence before making any payments. While we do our best to ensure all information that you have provided is accurate, mistakes might be made by You, Jeeves or our service providers. Jeeves makes no representations as to the accuracy, completeness, suitability, or validity of any information and will not be liable for any errors or omissions in this information or any damages arising from information provided by You.

‍Unless stated otherwise in this Disclaimer, the information on Jeeves website is provided to you on an “AS IS” basis without any warranty of any kind and is provided for a general, indicative purpose only. Jeeves does not make any express or implied warranty as to the accuracy, fitness for a particular purpose, non-infringement, reliability, security and timeliness to such content. Jeeves will not be liable for any faults in, omissions from, or misstatements or misrepresentations (whether express or implied) concerning any such information, and will not have or accept any liability, obligation or responsibility whatsoever for any loss, destruction or damage (including without limitation consequential loss, destruction or damage) arising from or in respect of any use or misuse of or reliance on the information delivered on or inability to use our website.

‍Jeeves is not responsible for any loss or damage whatsoever arising out of or in connection with any information on tryjeeves.com. Jeeves reserves the right to omit, suspend or edit all information compiled by Jeeves on tryjeeves.com at any time in its sole discretion without giving any reason or prior notice. You are responsible for making your own assessment of all information contained on the website and shall verify such information by making reference, for example, to original publications and obtaining independent advice before acting upon it.

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