Jeeves Security center

Your security is our priority, no matter where you operate

Experiencing a security issue right now?

We’re here to help you take action to get things sorted out.

Fraud and unusual account activity

Are you seeing unusual activity on your card transactions? Contact us immediately using one of the channels below.
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Suspicious email or text message

Are you receiving phishing or suspicious emails or text messages? Contact us immediately using one of the channels below.
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We're here to help
Please chat with our support team by logging into your dashboard, or visit our help center.
Learn to identify common phishing tactics and how to protect yourself
Follow these best practices to help prevent unauthorized access to your account and devices.
How to identify fraud

How Jeeves protects you

How we secure your account
Our website uses industry-standard encryption to ensure protected transmission of data (HTTPS): AES-256 bit or better for RDS and S3 data encryption for data at rest and TLS 1.2 or better for transit.

Idle lockoutsJeeves forces automatic signouts after inactivity to prevent unsanctioned access or use of the user’s account.

Security policyJeeves enforces a strict content security policy and iFrame protection to mitigate the threat of attacks such as ClickJacking

How we secure your data
Secure ID and passwordJeeves enforces strong password requirements and supports mobile biometric authentication (Face ID/Touch ID).

Activity confirmationJeeves leverages both automated and manual review mechanisms to confirm account changes such as password resets.

Identity verificationJeeves customers are able to set up two-factor authentication so that even knowing a user's password is not enough to compromise their account.

Device verificationWe require a one-time authorization for each browser on every device you use to sign in to Jeeves, which ensures only your approved devices and IP addresses can access your Jeeves account.

Single Sign-On (SSO) integrationJeeves' SSO feature enables a secure — yet seamless — login experience through identity providers like Okta.
How we prevent fraud

Jeeves is using sophisticated software to detect patterns of fraudulent activity. These systems can identify unusual behavior and flag it for deeper review.

If we detect that the payment/transaction may be a scam, we’ll send email warnings, which you should never ignore. Take your time to consider the situation before making a decision and consult with us if you’re in doubt.

Jeeves ensures the security of its emails through the implementation of Brand Indicators for Message Identification (BIMI) and Verified Mark Certificates (VMCs). Every email we send includes a verified blue Gmail checkmark, helping users distinguish legitimate senders from impersonators.

How to protect yourself

Protect your Jeeves account
Protect your passwordsChoose strong, unique passwords, and store them in a password manager if possible. This can prevent fraudsters from gaining access to your online Jeeves account or linked email accounts and helps prevent ID theft.

Protect your card numberOnly enter your card number in checkout on trusted sites. Never send your card number over email or other messaging platforms. Make sure you have an encrypted connection.

Be vigilant about suspicious requestsJeeves will never ask you to divulge your personal information by email or text or ask for your full card number. Please do not click any unsolicited links or open any attachments. Contact Jeeves Support if you’re unsure about the legitimacy of a request.

Monitor your transactionsRegularly review your transaction history to ensure all payments are expected and legitimate. If you suspect that someone has gained unauthorized access to your account, please contact your KAM or support team.

Keep contact information updatedMake sure your email and phone number are always up to date so that we can reach you immediately if we detect any suspicious activity.

Stay aware of scamsFraudsters try to gain access to sensitive information like credit card numbers by posing as reputable sources. Avoid this by navigating directly to If you encounter a scam such as a fake Jeeves website or ad, please report it immediately.
Protect your personal information
Create unique passwordsCreate strong, unique passwords, and store them in a password manager if possible. This can prevent fraudsters from gaining access to your online Jeeves account or linked email accounts and helps prevent ID theft.

Review your credit report regularlyTo protect against identity theft, check your credit report at a regular cadence to verify all actions were intended.

Monitor changes to your financial accountsIf you notice that one of your accounts has been modified in a way that’s unfamiliar, change your password and check activity for any unauthorized transactions.

Review privacy and security settingsConfigure your privacy and security settings across all social media to enable additional controls that help ensure your email address and phone number are not being shared publicly. Limit personal posts and wait until you get home to share travel pics.

Keep your devices updatedMake sure to install antivirus protection and regularly implement security patches. In addition, it's advisable to periodically enlist the services of an external consultant or provider to conduct security vulnerability assessments on your network and web applications to prevent potential exploitation by attackers. It's also crucial to stay current with software security updates on all your devices and only download trusted apps and operating systems. Finally, don't forget to extend these security practices to your children's phones, tablets, and laptops as well.

Consider Business Continuity or Cyber-Insurance
Consider involving an insurance provider to assist your business to mitigate the risk of a breach and to cover the cost involved with recovery following a cyber incident.
Report fraud immediately
Step 1: Report fraudulent or unrecognized transactionsIn case of any unrecognized or unauthorized card transactions on your account, please use the "Report an issue" button and provide as many details as possible to aid our investigation. For other types of fraud incidents such as account compromise or phishing attempts, please report them to

Step 2: Contact your financial institutionsReview all of your accounts for unauthorized activity to help determine how long your info has been compromised and prepare you for these conversations. Call your banks and credit unions and ask for the Fraud department, explain what's happened, and be clear what they—and you—can do to resolve it. For credit cards, call the number printed on the back of your card. You can usually notify them online or in their app, too.

Step 3: Report to credit bureausYou can report fraud to credit bureaus and place a fraud alert on your credit report, which requires creditors to take steps to verify your identity before opening a new account. There's no charge, they don't affect your credit score, and can be removed at any time. What's more, if you place a fraud alert at one bureau, they’ll notify the other ones for you.

Step 4: Report to your local police authority and anti-fraud centerIf you choose, you can report this to your local police authority and your local anti-fraud center. Reporting scams to law enforcement helps prevent others from becoming victims, however, reporting to the police will not have any effect on the speed, priority, or resolution of your claims. Some institutions, agencies, and credit bureaus will ask for the report number or a copy of the police report.

Step 5: Secure your accounts and review activityScammers can change info in your accounts, so check for things like phone numbers, email, or mailing addresses that have been added or changed in your accounts.